Return and refund guidelines

At RapidSpots, we are committed to providing you with the best possible service and experience. If our platform does not meet your expectations, you can submit a refund request under this policy.

14-day money-back guarantee

If you are not fully satisfied, you may request a refund within 14 days of your original purchase. Mandatory consumer rights under applicable law remain unaffected.

Conditions for refund

A refund request may be eligible when:

• You request a refund within 14 days from the date of purchase.
• You provide the order information and details needed to review the request.
• A refund is required under applicable consumer law.
• A verified service or payment failure could not be resolved through support.

How to request a refund

Follow these steps:

1. 1

   Contact RapidSpots support.

   Send your request through the contact form or email hello@mail.rapidspots.com.

2. 2

   Share your order ID, email, and a short description.

   Include enough information for us to identify the payment and understand the reason for the request.

3. 3

   Our team reviews the request.

   We will confirm the result and any next steps by email after reviewing the payment and service records.

Approved refunds are issued to the original payment method used at checkout.

Situations that may not qualify

Subject to mandatory rights under applicable law, a refund may be declined when:

• The purchase was made through an unauthorized source.
• The request is made after the stated refund period.
• The account or purchase is connected to a violation of our Terms and Conditions.
• The reported service issue was already resolved and the purchased service was delivered or substantially used.

Refund processing time

Once a refund is approved, it may take 5-10 business days to appear on your bank statement, depending on the payment provider.

We appreciate your feedback

You may tell us why you are requesting a refund. Feedback is optional and helps us improve RapidSpots.