RapidSpots Privacy Policy
This Privacy Policy explains how RapidSpots collects, uses, shares, and protects information when you visit rapidspots.com or use RapidSpots Studio and related services.
Information we collect
We collect the information needed to provide and improve RapidSpots. This may include:
- Account information such as your name, email address, login details, and workspace settings.
- Campaign inputs such as brand names, offers, scripts, selected voices, languages, spot lengths, and other content you provide in Studio.
- Generated outputs, saved campaign versions, audio files, and related metadata needed to keep your work available in your account.
- Usage and device information such as browser type, IP address, approximate location, pages viewed, timestamps, and interactions with our site or product.
- Support messages and any information you choose to share when you contact us.
- Payment-related information handled by our payment providers. We do not intentionally store full card numbers on our own servers.
How we use information
We use collected information to:
- Provide, maintain, and improve RapidSpots and its campaign-generation workflow.
- Create, save, render, and deliver scripts, voice selections, audio files, and campaign history.
- Authenticate users, protect accounts, prevent misuse, and monitor service reliability.
- Respond to support requests and communicate product, account, billing, or security updates.
- Understand aggregate usage patterns so we can improve performance, design, and product quality.
- Process purchases, credits, invoices, refunds, and related payment operations through trusted providers when applicable.
AI processing
RapidSpots uses AI services to generate campaign scripts, voice previews, and audio outputs. Content you submit may be sent to service providers only as needed to perform the requested generation, moderation, storage, or delivery. Do not submit sensitive personal data, confidential third-party information, or content you are not authorized to use.
Cookies and analytics
We use essential cookies and local storage for authentication, security, preferences, and core service operation. Optional analytics through Google Tag Manager is disabled unless you accept it. You can accept, reject, or change that choice at any time through Cookie settings in the footer.
Sharing information
We do not sell your personal information. We may share information with trusted vendors and service providers who help us operate RapidSpots, including hosting, authentication, analytics, payment processing, email, support, storage, and AI generation providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer.
Data retention
When an account is deleted, we remove saved billing details and connected-service credentials, replace the account identifier in retained operational records with a non-public de-identified identifier, and remove stored contact and invoice fields, support message content, raw scripts, and generated audio. We may retain minimized usage and transaction facts such as language, duration, status, amount, and timestamps for analytics, accounting, fraud prevention, dispute handling, and payment reconciliation. Financial records may be kept for legally required periods, and completed deletion audit records are retained for up to three years unless a longer period is required by law.
Your choices and rights
Depending on where you live, you may have rights to access, correct, export, delete, restrict, or object to certain processing of your personal information. You may also opt out of non-essential marketing communications. To make a request, contact us at hello@mail.rapidspots.com.
Security
We use reasonable technical and organizational measures designed to protect personal information. No online service can guarantee absolute security, so you should use a strong password, protect your login credentials, and avoid uploading sensitive information unless necessary.
Children
RapidSpots is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
International use
RapidSpots and its providers may process information in countries other than where you live. Where required, we rely on appropriate safeguards for international data transfers.
Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users through the site, product, or email. The updated policy applies when it is posted.
Contact
Questions or privacy requests can be sent to hello@mail.rapidspots.com.